Guest User
June 20, 2025
Rated as a 5 star hotel. We paid £1,877 for 2 nights and couldn’t wait to leave. Certainly not a 5 star experience. Half of the resort was closed despite it being advertised as fully open with luxury accommodation and amenities. The whole place seemed deserted. It was poorly maintained, outdated and neglected. Very few things actually worked. Everything at breakfast looked like it had been there for days, we skipped breakfast. The lift going through the hillside to take you down to the old town was broken, vandalised, covered in graffiti and smelled of urine, having used the lift once I would not use it again and paid for taxi’s to and from the old town. The fact that the hotel think it acceptable for guests to use that lift is utterly disgraceful. This would have once been a fabulous hotel, the views are amazing and it is so sad to see it now in its neglected state. Please do not stay at this hotel, you will regret it and instead stay in one of the lovely boutique hotels in the old town for a fraction of the price.