Daxiegeilidelvxingzoule
July 16, 2025
I was severely discriminated against in this hotel! They are very unfriendly to Chinese customers. I wanted to change to two rooms (I paid for two rooms myself) before I checked in, but was not allowed. The front desk manager told me that the hotel has its own rules. After the formalities are completed, it means check-in, and I can't change the room again! I arrived at the hotel at one o'clock, and waited until almost 7 o'clock, and left me alone. During this period, I felt the discrimination and contempt of Chinese customers! I communicated politely and courteously throughout the whole process, but the hotel was very unprofessional and indifferent! They always said that they have their own rules. Don't believe that the same European and American customers can also receive the same treatment? ! Ctrip is just trying to smooth things over. Attached is the communication record with Ctrip customer service. I hope that friends from China will no longer be treated like this.
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