Comfort Inn & Suites Gallatin - Nashville Metro

I didn't need a lot of extras for my one night stay. The bed and pillows were comfortable and clean. The front desk is open 24 hours and that helped with my late arrival. The woman at the front desk was friendly and helpful. The atmosphere was about the standard for hotels in this price range. It was located very close to where I needed to be the next day.

The property smells and there are air fresheners throughout to hide the smell. In the elevator there are chemical burns on the ceiling from the air fresheners. There are multiple rat traps around the property outside. But worst of all my husband and I also gotten bitten by bed bugs. Do NOT stay here!!!!!! Absolutely disgusting!!!!!

This property only cleans rooms every other day due to the "Green Program" (you don't find out until arrival). However, during our 3-night stay, our 2 rooms were NEVER cleaned! I spoke to front deak about lack of service, but they claimed our Do Not Disturb sign was left on the doorknob. We departed every morning and removed it as we left, but housekeepers didn't check again -- probably because they stayed on their phones. Staff admitted that happens -- an early sweep to record occupancy without a 2nd sweep to see who departed. Yet, the general manager refused to acknowledge that staff could be at fault. And when the electricity kicked out 5 times due to a standard hair straightener, they told my daughter not to fix her hair so it wouldn't happen again. Staff is aware of the electrical problem in that room because the front desk admitted that games can kick out the power plus they keep a surge protector at the desk, but they couldn't find it. We were late for funeral visitation as a result, and the same appliance worked well in our room and at home. We spent $910 for ZERO service, and when I requested a refund for services not rendered, the general manager offered an insulting $25/room as a "gesture of good will," claiming non-service was our fault. We visit Gallatin often, and we will never again stay at this franchise property. I worked with Marriott for 17 years, so I know firsthand about hotel mishaps. I am reasonable, but I cannot tolerate INDIFFERENCE. Stay elsewhere!

Room very nice and comfortable..My biggest complaint was the toilet was very low and could be difficult with those that have disabilities The breakfast was sufficient and well presented..All in all a good stay and would stay there again.

We have stayed here multiple times and the staff are always so helpful and pleasant ! The rooms are always clean and well maintained.

The people above us must’ve stayed up past 2am stomping around or moving furniture because it was ridiculous how loud it was in our room. Mind you we got in at 12am and had to be back up early to leave the next day.

I could not have chosen a better hotel to stay at for the night. While in the city for work I needed a much needed quiet night of rest to recalibrate and the front desk staff was extremely patient, communicated well, and updated me on their hotel perks and policy. I am planning to return soon. Thank you so much for your warm hospitality.

Best Comfort Inn I have stayed at. I was expecting small bathrooms and a property in need of remodeling. The opposite was true here.

Customer service:When we arrived at night, we were greeted super quick by Will. Who was amazing 100% of the time. I had the fuse go out a few times due to my flat Iron, the fixed it quick. Cleanliness- Spotless, as soon as we walked in the room it smelled nice, not a single thing out of place. Even the tub in the bathroom was so clean it looked new. Another lady who stayed on a different floor even pointed out that this is the nicest hotel she stayed at. Breakfast- Egg, potatoes , bacon or sausage, waffle maker. They also had a red velvet option. Parking was easy. Wall art-literally a 3 minute drive.