Sudamala Resort, Komodo, Labuan Bajo

The property's strengths include a diverse breakfast, well-maintained facilities, convenient location, and attentive staff. Guests appreciate the comfortable bedding and clean environment, but some mention limited dining options.

Encountered one of the rudest staff ever while I was having breakfast in the resort! I accidentally put a couple of croissant into a toaster (those that turns one round slowly and drops the toasts onto a tray below). The thing is, all the breakfast all over the whole in all hotels I've been, usually the toasters allows us to put even crossings or soft rolls and not just slice bread. I didn't realise that the space inside the toaster was only big enough for slice bread to go through. Yes, there was a sign on top of the toaster that says only for toasts and it also mentioned do not put butter or jam inside to avoid causing fire. Anyways, after I realised my croissants were stuck, I approached this waiter politely and apologetically to ask him to help retrieve the stuck croissants in case it starts to burn. Bear in mind that I was really apologetic and was asking him nicely for help. The moment he realised what was happening, his attitude was so bad. He immediately pointed to the sign on top of the toaster and told me that its only for toasts! My purpose was to get him to retrieve the croissants stuck inside in case it burns but he was going non stop reprimanding me! What kind of ******* attitude is this! So if made a mistake! So what? I was apologetic initially! And its a small matter afterall! With this kind of service staff, I think this resort can consider closing shop! One of the worst service staff if not the worst I've ever encountered!