Hampton Inn Niagara Falls/Blvd

這家酒店離大瀑布大概10分鐘車程，衹是過了個夜，酒店提供住客洗衣乾衣，每個機器需要2美金，衹接受25美分的硬幣，可以在前台換，每一層都提供製冰機

尼亞加拉大瀑布周邊，距離瀑布還有一段10開車距離。免費停車，早餐可口，服務人員熱情。需要留心的是，週末價格翻倍哦。幸運的是我們偶遇一羣中國年輕的博士後，帶着我們老倆口一羣遊覽了大瀑布的各個景點…非常美妙的經歷

We accidentally made a reservation for a wrong night, upon realizing we made a mistake we contacted the hotel immediately to fix it. They refused to refund us as there was no manager available to override. We stayed the night anyway . In the morning I went to the front desk to inquire about the issue, the grossly overweight attendant, Samantha, who smelled like body odor and had dirty fingernails and bad breath, she was really gross, a real disgusting pig, a complete dei hire, again refused to refund us and then after showing her the hotel policy, she still refused and started raising her voice to me, stunned at her unprofessional behavior, I stated she did not have to yell at me and I requested a general manager contact me to resolve the issue. No one made contact, I had to reach out three times to escalate this to a general manager who finally took our call also refused to refund us, she was also rude while discussing the issue . I finally had to reach out to corporate Hilton who instantly refunded us and apologized for the horrible experience and worthless employees at this branch. They stated the GM had every tool at her disposal to refund us but she refused. Totaly unprofessional. We will NEVER stay at this branch again, it was dirty, the elevators had grease on the floors and the breakfast was just stale, the property was neglected, dirty and the staff was rude, and unfit to be in customer service or the hospitality business . Do not stay here, there is another Hilton Hampton inn just up the road from this branch, stay there if in Niagra Falls New York . Zero stars .