The New Alexandra Hotel

We were greeted by the very Jolly Sam who was extremely helpful with carrying cases. Sam and family have very recently taken over the hotel and are working hard to update. Rooms have all been revamped and beds were very comfy. The bar is very nice and the hotel has entertainment, so for family’s it’s also perfect. I do have to mention breakfast, the cooked breakfast was the best we have ever had in a B&B , good quality ingredients and all cooked in an open kitchen,excellent. Keep up the good work. Debbie , Mike , Elaine and Pete

We stayed at the New Alex Hotel for two nights (30th & 31st May) and sadly, it was the most disappointing hotel experience we've had. On Saturday morning, we discovered our shower was completely broken. There was no manager or senior staff available—just a young team member who informed us that an electrician would look into it that afternoon and that we could use the shower in Room 20 as a temporary solution. This was far from ideal, but we accepted it in good faith, trusting the issue would be resolved by the time we returned. It wasn’t. We came back late Saturday night, around 11pm, to find the shower still broken. No one was around to speak to, and we had to check out Sunday morning without ever having access to a proper shower in our own room. On top of that, our room was never cleaned or restocked with basic amenities like toilet paper—we had to buy our own. I emailed the hotel to request a refund due to the poor service. What followed was a deeply disappointing email exchange with the manager, Sam. Instead of acknowledging the issue, he essentially accused us of being dishonest, claimed we had refused a room change (we were never offered one), and said that since we stayed both nights, we shouldn’t expect a refund. His response was dismissive and defensive—stating that we should’ve asked for a refund on Saturday, even though we had believed the issue would be resolved. At no point were we given a clear, viable alternative, nor was there any communication once we left the premises on Saturday. I've attached the conversation screenshots for context. I'd recommend filtering and reading all the bad reviews before you decide to stay here. No doubt I'll receive a passive aggressive response to this review which I didn't really want to have to write in the first place.

Lovely hotel , perfect for an over night stay , great location, rooms clean and comfortable beds . Staff were lovely, the owner even organised last minute birthday ballon and chocolates for my daughters birthday and she was absolutely made up. Will definitely be coming again in the summer

Group of nine for a weekend away. Positives... Fabulous location.rooms quite spacious. 5 minutes from the train station..central for bars and restaurants. Negatives.... Looks messy from outside with the scaffolding but that can't be helped. No lift in the building but knew before we arrived. Lots of steps to top floor rooms. No loo paper on arrival to our room. Requested when we went out and they left it on the floor outside our room. Thankfully it was still there . Next morning discovered that the The bathroom bin was full.. and I mean full of used sanitary towels. Mentioned to the staff that this was the case when we went for breakfast ..we went for a walk after breakfast and on return the bin was still not dealt with.. Tin foil and rizlzors papers in the bedside cabinet.. empty shoe box in the wardrobe and a dish cloth left on the tea tray. These rooms are not properly checked for basic things between guests. The kettle had water in and the lid was very dirty. It's not difficult things to sort and shouldn't have happened ...breakfast . Seen a post on Facebook that recieved a reply from the hotel about deals on the breakfast. Asked about it and was told no.. its for winter to get people in.. I get that but the response was 3 weeks ago??? Found the chef a bit abrupt when questioned. Another member of our group had to move rooms as it smelt of animals urine....

The food was better than expected because we were greeted by the most disgusting smell of burned grease and a very unattractive, unappealing interior. Really, the place needs a revamp and a good clean and a lot more oomph if it's not going to disappear into the fairly distant past.

Exactly wat 39£ gets ya and worst nights sleep iv ever had (not the bed) but the most gobbiest disrespectful guests in the room above me. Absolute child’s behaviour from 2 or more grown women screaming and crying and banging around, arguing like little ****** at 1am in the morning for 45 mins or so. Grow up and stay of the beer ya wrongens. Some guy banged on the door raging at them and told them to shut the f@#k up.. well done to that guy..apart from that bed was comfy, bathroom floor was like an ice rink it was that slippy and good luck if u more then 15 stone in weight getting out the shower once uv struggled getting in to it and then managing to squeeze past the toilet whilst holding ya towel on and not breaking ya neck getting out if it …typical SHAMELESS hotel/bar 39£ says it all really