Sina The Gray

Great location, awesome staff

The location of the hotel is really amazing. It's around the corner from the Duomo and shopping. However, make sure you really check the size of the room you're booking. It's the tiniest room I've ever stayed in, with only about 1.5 feet around the edge of the bed and that's it (there wasn't really even room for me to unzip my suitcase without it blocking access to the bed). I also had a few awkward surprises with my bill. I was told at check-in that I had access to the breakfast in the morning...but at check-out, they tried to charge me 28 euro for it. They did remove the fee after I explained I was told it was free, but it took a few minutes of awkward discussion. The other thing I wish they had made me aware of was a 5% "discretionary" charge added to the bill to tip the staff. Given the cost of the room, this was not a small fee, and I had not even stayed for 24 hours (there was no room cleaning, and I barely interacted with the staff). When I expressed concern, I was made to feel pretty guilty about not wanting to pay and wound up agreeing to it. Given the amount, this really should be mentioned up front at check in, especially since most hotels do not charge this. Overall, I'd still consider staying here again. Aside from checkout, everyone at the hotel was very kind and helpful. Just make sure you check the room dimensions and understand the hidden fees so you aren't surprised.

As far as the location goes it is hard to find The place is hidden almost in a shopping center The lobby is nice but the rooms lace update, the room that we received needed lots of repair, when we made a complaint they did offer us a upgrade

Good location