Casa Velha do Palheiro Relais & Chateaux

Guests appreciate the attentive and friendly staff, creating a hassle-free experience. The amenities, such as restaurants, gardens, spa, pool, and golf course, provide a relaxing environment.

We have been staying at this hotel for the past ten years and cannot praise it highly enough, particularly the staff. All the rooms are very comfortable, plus the standard rooms have recently had a refit so are extemely good. While we were staying, I happened to mention that I enjoyed cooking and had taken a few courses with some top chefs. Without any request from me, a masterclass in fish prep was arranged for me with Chef Goncarlo, who gave up his time for nothing. This was not charged and showed a wonderful level of customer awareness and service. The staff are outstanding, friendly and cannot do enough to help, even in times of unexpected need. I say this because we have only just returned home from the trip, which should have ended three days ago. However, the Madeira weather had other ideas and our flights were grounded, as were 48 others. This resulted in a sudden and unexpected rush for overnight accommodation and if, like us, your flight was finally cancelled after midnight on two consecutive days, the online booking systems don't really work and the hotels we tried were already full from flights cancelled earlier in the day. So, we took a punt and got a taxi back to Palheiro, where we arrived unannounced and seeking shelter. The staff could not have done more. We were quickly found a room for what remained of the night and they booked a taxi for our return to the airport to try again. We were given food to keep us going and many of the staff deliberately came to us, to wish us a safe journey home.........eventually! This is a great, relaxing place to stay, with excellent accommodation, amenities and superb staff. We look forward to seeing them again next year, although we're not keen to repeat the canelled flight experience.

It was just fantastic: the hotel, the restaurants, the garden and the golf course. Everybody very helpful!