Aquasense Hotel & Resort

AquaSense Resort的設施新，通道和房間都寬闊。我們訂了兩間房，入住3日2晚，但衛生問題嚴重。我們選擇了ECO Cleaning但沒有執行！！！！ 我們出外遊覽一天回到酒店，沒有倒垃圾，沒有換毛巾！ 難以理解！ 我們向前台查詢，現場職員也很驚訝。我要求盡快補回毛巾及投訴早上的職員。 當晚收到一位名叫Mr Valentine的男職員回電，他態度惡劣，說是我們沒有主動告知可清潔時間，並且拒絕提供全名。我們回應我們在世界各地住酒店也不用主動告知清潔時間，我們也沒有貼「請勿打擾」，我們問這位Mr Valentine主動告知不是國際慣例，然後佢很惡地回答：This is our hotel. 我們十分生氣！ Aquasense房價不便宜，職員態度惡劣，遺漏整理房間，房間設施再好也沒用，非常失望！ English here, we stayed in the Aqua sense resort for 2 nights. We requested eco cleaning which we were informed to have cleaning trash bins and replenish in towels but all were not done! After a long day out, such arrangement was very disappointed and annoying. We complaint to front desk and request for new towels. The night shift staff were nice and reacted swiftly. But then the ‘manager’ returned call to us and said that’s our own problem not telling them what time to come for eco cleaning that’s why no eco cleaning was arranged. I told him I’ve been to many hotels in different places. It is normal that the hotel would arrange when the room Is not remarked ‘do not disturb’ then the manager responded very rudely said ‘that is their hotel’ and lied that he informed us to tell him the time which WE DID NOT HEAR THAT. We asked for his name and he only provided ‘valentine’ and refused to provide his last name. This Mr Valentine was very rude and in bad attitude. He made us very angry. The room rate is not cheap, despite the new facilities, such poor service of mr Valentine is unacceptable. DO NOT RECOMMEND THIS HOTEL Because of the rude staff.

Великолепный отель, с отличным сервисом и видом. Просторный номер с двумя двухспальными кроватями, большим холодильником и джакузи на балконе