Guest User
July 3, 2025
I booked two standard rooms for 7 nights from June 23 to 30 in May. We arrived at the hotel at around 7pm on June 23, and a fat, bespectacled, young Chinese male receptionist checked us in. My husband and I had one room, and my mother had one room each. But he gave us a connecting room, the kind with two wooden doors between the two rooms, and one room was a king-size bed room and the other was a standard room. We asked for the two standard rooms we booked, but he said there were only two last rooms, and one of the two rooms was on the 9th floor and the other on the 14th floor. We said that we would stay in the connecting room tonight and change it for us tomorrow, as we would stay for 7 nights and there would always be rooms to check out. He said no, there were none for 7 nights, so that was the only way. I caught a cold that day and needed to take granules, so I asked him if the hotel had disposable cups and hot water, and he said no. Later on the third day, my husband went to the gym on the second floor and saw that there were hot water dispensers and disposable paper cups. We went to the front desk the next day and someone else was at the front desk, so we asked if there were standard rooms, and the answer was yes.
This is our first time staying at this hotel and also our first time meeting this Chinese male receptionist. This hotel was Evergreen Crown Hotel last year and is owned by a government. I wonder if this Chinese male receptionist is a government official from Taiwan? Otherwise, why would he treat us in such a bad way? It's really too much. We are very dissatisfied with this stay!
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