Anonymous User
July 8, 2025
The experience this time...is so different from a year ago
1. The suite check-in was changed from the room to the lobby, there is no differentiated treatment, the reception staff's English is average, and the service is very procedural and rigid
2. The guest exclusive swimming pool reservation needs to be offset, about more than 1,000 RMB, it was originally free, but the funny thing is that the charge is more than the free people. The free area of the swimming pool is not crowded
3. Eating at Ijen seafood restaurant, hotel guests can't get a discount (15% off), just because of checkout, 1k for a meal is not cheap, and there is no good service
4. Because there are too many people staying, the swimming pool feels dirty, very noisy, messy, and the feeling of vacation is completely disrupted
5. Originally, breakfast can be ordered to the room, but now it has been cancelled, and an extra charge is required. The breakfast portion is small and unpalatable
6. Hotel guests have no preferential treatment, and the suite booked is 3k a night
It feels like this, let alone plop the room
In general, I don't know if it's because it's too famous or because the operating team has changed, but the price/performance ratio, environment and service have all been greatly reduced. In Bali, where there are so many luxury hotels, there's really no need to stay there, just come and check in.
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