Hotel Tahiti Nui

The lock on the patio door in the living room was broken and when we advised the front desk, they said they could not fix it until the next day. So we used the ironing board and a chair to secure the door. When they did come to fix it, they just put a stick in to jam the door instead of fixing the lock. The wooden patio furniture was not even useable. The wood has no finish on it and it is dilapidated and is all black. So is the actual cement patio. The kitchen is not stocked properly and there is just a hole in the wall where the microwave used to be. It says it has a coffee maker, but it does not. There was only a kettle. There was no dish soap, no tea towel and no napkins of any sort. The toilet did not work properly. I don’t believe an explanation for that is necessary. The advertisement says that there is a mini bar in the room and that there is a bar at the pool, which there is neither of. We paid over $1800 Canadian to stay at this hotel for four nights. We certainly did not get a $400 plus per night hotel. I would not recommend staying at this hotel.

I asked for an early check in but when I got there they said 1pm was the earliest. After getting off a cruise it would have been nice to get in early, but instead had to leave our bags at the hotel and walked to the city center. I really have an issue that they didn't even give us a receipt for our luggage, just left it in a room and trusted everyone to say "that's my bag". There were at least 20 people waiting for their rooms and they let us all check in at 1pm so we had to wait in a very long line to get our room. It's obvious that all the rooms were ready, so why didn't they let people into their rooms as they were ready instead of the 1pm cattle call?? The location was close enough to the city center so that's a plus. I booked an executive suite and was surprised it was 2 levels. It was a nice room but being with a group of women in their 70's, none of us were able to take our bags to the 2nd floor bedrooms as they were all 50 pounds so we had to spread out our 4 large suitcases in the living room area, I expected a room as a single level. The room was very nice, with a great patio and a full kitchen with 4 plates, some silverware and a few coffee cups but nothing to clean them with - no dish soap, no cloths or sponges, so no way to clean or dry anything. When we went to ask for cleaning supplies they said we had to go buy our own. Seriously? So you are ok with just rinsing dishes, letting them drip dry and then let the next customers use dishes that were not properly cleaned? Not ok! But the biggest negative is the lighting in the bathrooms. They were nice big bathrooms, but the lights were nothing more then 2 above the sink nightlights so they were very dark and unusable for getting ready for they day. For a large bathroom, don't you think they could have added an outlet, but again, no way to get ready in the bathroom. A nice bathroom, but totally worthless! I gave this a 3 because of the location and the large room, but too many things are lacking. A few of the staff members were nice and helpful and the rest just couldn't be bothered to help. I can't recommend this hotel.