Liam B
April 17, 2025
My partner and I have just completed a 3 week European holiday over 7 locations with our stay at Borgo being our last and most hotly anticipated stop. Unfortunately it took the award for being the worst hotel of the trip. We stayed in their most premium Bellagio Suite, I'll start with the positive - the view is absolutely incredible and Id argue hard to rival by any other suite in Como. The bad however really outweighed it Entering our room it was obvious it was in need of a proper deep clean. Dust and dirt on the floor, the entrance door had dirty handprints on it, dusty skirting boards, mould in the bathroom, stained furniture, weeds in the courtyard etc etc. We dripped some water on the floor from an ice bucket the first afternoon of our stay, wiping it up the cloth was black with dirt from the floor. The icing on the cake however was the 50 euro charge that appeared on my card 5 hours post checkout followed by an email accusing my partner and I of ripping bed linen and stealing a satin bed drape. Now there is no way possible we ripped any linen and thankfully I had taken a video of the room on arrival for family which proved the cleaning staff hadn't graced our room with the hideous satin bed runner in mention (or a mop seemingly). A strong reply later the charge was reversed and a weak apology made suggesting they weren't accusing us - yet had already charged?!?!?! We wouldn't go back, whilst the view was spectacular the service and cleanliness let it down beyond a repeat. Now the owner will likely come on here and reply harshly to my review like she did the one I left on google, she will accuse me of lying about the cleanliness and once again accuse me of ripping her bedding which is frankly impossible from two people merely sleeping in a bed. Read the other reviews left, read the way the owner has replied. Gracious, dutiful, clean hotelier? You decide.