Rebeccataotao
April 18, 2025
We booked this hotel because it was free with Express Pass. The hotel service was really speechless! We didn't buy water on the first night, so we opened the water in the room, which cost 8 dollars a bottle, and drank half of it. When we returned to the room at night, we found that half of the remaining water was gone. We looked around but couldn't find it. It's too much to throw away or take away half of the remaining water without my consent for 8 dollars a bottle! In the end, it was their mistake and the bottle of water was not charged. In addition, when we checked out, the front desk told us that we didn't make any consumption and didn't need to check out. We just left the hotel. Then we received an email and were charged more than 20 dollars. After Ctrip asked, it was said that we drank a bottle of wine in their lounge? ? ? We all left early and returned late, and we didn't eat in the hotel. It was speechless! Up to now, the fee of 600 dollars has not been refunded to me.
I would like to praise Ctrip's customer service here. They helped us communicate and inquire with the hotel about the water loss and inexplicable deduction incidents, and compensated us in advance
Service: bad, bad, bad!
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