sarah.wong
June 11, 2025
The hotel in the city is very convenient for transportation, but the room is relatively small. There were some special circumstances when we checked in that day. At 1 a.m., the hotel fire alarm sounded, and it sounded very loudly for about ten minutes, waking up the sleeping people. Afterwards, I apologized twice on the radio and apologized. I was quite speechless. Then I called and said that the alarm kept beeping. The customer service said that there was no way that other rooms were like this. There was equipment noise outside the window of our room. I was really tired and slept with earplugs. Later, when I checked out, I made suggestions and asked for explanations. The account manager waived the room service fee. I was really embarrassed to say anything, but I think as a brand hotel, this is a big accident. Added: The front desk is very professional, the luggage service is also very good, the hotel's room ordering is also good, and the breakfast is also great
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