https://bh.trip.com/moments/detail/shenzhen-26-132829453?locale=en-BH
Penelope.Ward@54United States

The most unique JW Marriott in all of China has to be this one

I've always been a bit curious about the "JW Marriott Shenzhen Jinmao Hotel." It's not for any particular reason, just purely because it's probably the only hotel in all of China that places the owner's name before the city's name, right? Does anyone know why? ▪️ This JW Marriott in Futian renovated some of its rooms a few years ago, but overall it still feels quite old. Fortunately, their operational strategy clearly focuses on "compensating for the hardware with software." From the concierge and front desk to the executive lounge and breakfast room, the service level is generally a bit higher than other JW Marriotts in mainland China. Other than that, there's nothing special—it's just obviously "old"... ▪️ By the way, the Marriott's Western restaurant is called Cafe Chinois in English and French, which is probably trying to be abstract.
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Posted: Jun 9, 2025
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JW Marriott Shenzhen

9.4/10Outstanding9547 reviews
Near Futian Xiasha Jingji Binhe Times Mansion|Shenzhen Convention & Exhibition Center, Shenzhen
No.13 of Instagrammable Hotels in Shenzhen
BHD 61
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Sincere thanks to JW Marriott Hotel Shenzhen for the excellent service I stayed at your hotel from June 21 to 22, 2025, and I write this post to express my great satisfaction and sincere gratitude for the stay. Charlie Ling from the Guest Relations team is especially worthy of praise. As our personal butler, I was extremely impressed by his service attitude and professionalism. From the beginning of our stay, Charlie took great care of our needs. His warm hospitality and caring service made us feel at home and truly experienced top customer service. In addition, I was very satisfied with the cleanliness and comfort of the room. The room was spotlessly clean and the layout was warm and comfortable, which allowed us to get enough rest during our trip. All of this reflects the excellent room management level of your hotel. Throughout the stay, whether it was the front desk, restaurant or other department staff, everyone showed a high degree of professionalism and friendly attitude. Their efficient and thoughtful service together created an unparalleled accommodation environment. This stay was beyond my expectations and every member of the JW Marriott Hotel Shenzhen team deserves credit. Thank you for your hard work in creating such an unforgettable experience for us. I will not hesitate to recommend your hotel to my friends and family. Thank you again to Charlie Ling and the entire staff for your outstanding performance!

E45***44

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